We start with the customer and work backwards. We speedily, continuously and relentlessly refine our product to meet customers needs and maintain their trust.
Everything we do advances the mission. We eliminate anything, even if it is a good thing, so we can focus on the BEST things. We focus on the work and seek to depersonalize issues. We prioritize our tasks and execute one by one.
Have we given all we got to each task at hand? Some examples of Arete include deep curiosity, high quality work, extraordinary customer services, and punctuality.
We leave room for divine inspirations or sparks of genius. If one of us makes a passionate case based on gut feeling, we will welcome that inspiration despite imperfect information.
All responsibility for success and failure rests with the leader. Everyone leads, regardless of title. We lead our customers, our teammates, and our investors. When things go wrong, we quickly admit our own mistakes, do not blame others and develop a plan to win.
We seek truths. Data/truth wins regardless of who is the messenger of the idea. We examine all perspectives on a given issue. For every important decision, we have one person arguing for the opposite side. We make every business decision based on evidence. We conduct regular learning reports on important initiatives. We adhere to a strict code of honesty. We seek to assemble a team with diverse insights to minimize our blind spots.
Everything that we do is grounded in our love for one another and our customers. Flourishing relationships are the bedrock for everything we do. We are quick to listen and slow to speak. We value teamwork above individual glory. We believe that if we act in unison, our collective effort will better advance our mission.